How to use EWFC - IS-U Front Office Configuration

SAP Transaction Code - Details

• Transaction Code: EWFC

  Description: IS-U Front Office Configuration

  Release: S/4HANA and ECC 6

• • Program: SAPLEWFC

    Screen: 100

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: EWFC - IS-U Front Office Configuration

  
  Overview:
  EWFC is a SAP transaction code used in the IS-U Front Office Configuration. It is used to configure the front office of the IS-U system, which is responsible for customer service and billing. This transaction code allows users to set up and maintain customer data, billing plans, and other related information. 
  
  Functionality: 
  EWFC enables users to configure the front office of the IS-U system. This includes setting up customer data, billing plans, and other related information. It also allows users to maintain existing customer data and billing plans. Additionally, it provides access to various reports and analysis tools that can be used to monitor customer service and billing performance. 
  
  Step-by-step How to Use: 
  1. Access the EWFC transaction code by entering it into the command field in SAP. 
  2. Select the desired configuration option from the menu that appears. 
  3. Enter the necessary information into the fields provided. 
  4. Save your changes by clicking on the “Save” button at the bottom of the screen. 
  5. To view reports or analysis tools, select them from the menu that appears after saving your changes. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the available configuration options before using EWFC. Additionally, users should ensure that all customer data and billing plans are accurate and up-to-date before saving their changes. Finally, users should regularly review reports and analysis tools to ensure that customer service and billing performance are meeting expectations.