EWEBIAC_CALLBACK - ISS Initiate Callback

SAP Transaction Code - Details

• Transaction Code: EWEBIAC_CALLBACK

  Description: ISS Initiate Callback

  Release: ECC 6 only

• • Program: SAPLEWEBIAC_CALLBACK_REQUEST

    Screen: 100

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Smart SAP Assistant

• SAP Tcode: EWEBIAC_CALLBACK - ISS Initiate Callback

  
  Overview:
  EWEBIAC_CALLBACK is an SAP transaction code used to initiate a callback from the Internet Sales System (ISS) to the customer. This transaction code is used to provide customers with a more personalized shopping experience. 
  
  Functionality: 
  The EWEBIAC_CALLBACK transaction code allows customers to request a callback from the ISS. This allows customers to receive personalized assistance from an ISS representative while they are shopping online. The callback can be used to answer questions, provide additional information, or help customers complete their purchase. 
  
  Step-by-step How to Use: 
  To use the EWEBIAC_CALLBACK transaction code, customers must first enter their contact information into the ISS. This includes their name, phone number, and email address. Once this information is entered, customers can select the “Initiate Callback” option in the ISS menu. This will trigger the EWEBIAC_CALLBACK transaction code and an ISS representative will call the customer back within a few minutes. 
  
  Other Recommendations: 
  It is recommended that customers use the EWEBIAC_CALLBACK transaction code when they need assistance with their purchase or have questions about a product or service. This will ensure that they receive personalized assistance from an ISS representative in a timely manner. Additionally, customers should make sure that their contact information is up-to-date in order for the callback to be successful.