How to use ECH_RESOL_COMP - Define Resolution Strategy

SAP Transaction Code - Details

• Transaction Code: ECH_RESOL_COMP

  Description: Define Resolution Strategy

  Release: S/4HANA and ECC 6

• • Program: ECH_R_CUSTOMISING_HDS_COMP

    Screen: 1000

    Authorization Object:

  • Development Package: FS_ECH_BASIS

    Package Description: Central Objects of Error and Conflict Handler

    Parent Package: FS_ECH

  • Module/Component: CA-FS-ECH

    Description: Error and Conflict Handler

Smart SAP Assistant

• SAP Tcode: ECH_RESOL_COMP - Define Resolution Strategy

   for Complaints
  
  Overview: 
  The SAP transaction code ECH_RESOL_COMP is used to define a resolution strategy for complaints. This code allows users to create a resolution strategy for each complaint type, which can be used to determine the best course of action for resolving customer complaints. 
  
  Functionality: 
  The ECH_RESOL_COMP transaction code enables users to define a resolution strategy for each complaint type. This includes setting up the criteria for resolving the complaint, such as the time frame, the resources needed, and the steps required to resolve the complaint. The resolution strategy can then be used to determine the best course of action for resolving customer complaints. 
  
  Step-by-step How to Use: 
  1. Access the ECH_RESOL_COMP transaction code in SAP. 
  2. Select the complaint type you wish to create a resolution strategy for. 
  3. Enter the criteria for resolving the complaint, such as the time frame, resources needed, and steps required to resolve it. 
  4. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is important to regularly review and update your resolution strategies in order to ensure they are up-to-date and effective in resolving customer complaints. Additionally, it is recommended that you document all changes made to your resolution strategies so that they can be easily tracked and monitored over time.