EC20 - IS-U Front Office

SAP Transaction Code - Details

• Transaction Code: EC20

  Description: IS-U Front Office

  Release: ECC 6 only

• • Program: SAPLEWF0

    Screen: 10

    Authorization Object:

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    Package Description:

    Parent Package:

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    Description:

Smart SAP Assistant

• SAP Tcode: EC20 - IS-U Front Office

  
  Overview:
  The SAP transaction code EC20 is used to access the IS-U Front Office. This is a component of the SAP IS-U/CCS (Industry Solution for Utilities/Customer Care and Service) module. It is used to manage customer service activities such as billing, contract management, and customer service inquiries. 
  
  Functionality: 
  The EC20 transaction code provides access to the IS-U Front Office, which is a graphical user interface (GUI) for managing customer service activities. It allows users to view customer information, create and manage contracts, process billing, and respond to customer inquiries. The IS-U Front Office also provides access to other related components such as the Customer Service Workbench and the Customer Service Monitor. 
  
  Step-by-step How to Use: 
  To use the EC20 transaction code 
  1. Log into your SAP system. 
  2. Enter the transaction code EC20 in the command field. 
  3. The IS-U Front Office will open in a new window. 
  4. Use the menus and options available in the IS-U Front Office to manage customer service activities such as billing, contract management, and customer service inquiries. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the various menus and options available in the IS-U Front Office before using it for customer service activities. Additionally, users should ensure that they have the necessary authorization to access and use the IS-U Front Office before attempting to do so.