CRM_ERMS_WF_CUST - Assign Agent for E-Mail Handling

SAP Transaction Code - Details

• Transaction Code: CRM_ERMS_WF_CUST

  Description: Assign Agent for E-Mail Handling

  Release: S/4HANA only

  Menu Path:

  • Service > Interaction Center > E-Mail Response Management System > Settings > Assign Agent for E-Mail Handling

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_ERMS_WORKFLOW

    Package Description: CRM_ERMS_WORKFLOW

    Parent Package: CRM_ERMS

  • Module/Component: CRM-IC-EMS-RUL

    Description: Rule Maintenance

Smart SAP Assistant

• SAP Tcode: CRM_ERMS_WF_CUST - Assign Agent for E-Mail Handling

  
  Overview: 
  CRM_ERMS_WF_CUST is a SAP transaction code used to assign an agent for e-mail handling in the SAP CRM system. This transaction code is used to assign an agent to a specific e-mail address, allowing the agent to handle incoming e-mails from that address. 
  
  Functionality: 
  The CRM_ERMS_WF_CUST transaction code allows users to assign an agent to a specific e-mail address. This allows the agent to handle incoming e-mails from that address, as well as any other related tasks. The assigned agent will be responsible for responding to any incoming e-mails, as well as any other tasks related to the e-mail address. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRM_ERMS_WF_CUST into the SAP command field. 
  2. Select the “Assign Agent” button. 
  3. Enter the e-mail address for which you want to assign an agent. 
  4. Select the agent you want to assign from the list of available agents. 
  5. Click “Save” to save your changes and assign the agent. 
  
  Other Recommendations: 
  It is important to ensure that the assigned agent is familiar with the tasks associated with the e-mail address they are assigned to. Additionally, it is important to ensure that all agents are properly trained on how to use this transaction code and any other related tasks they may be responsible for.