How to use CRMS_ICMSYSTEM_PROPS - IC Manager Settings

SAP Transaction Code - Details

• Transaction Code: CRMS_ICMSYSTEM_PROPS

  Description: IC Manager Settings

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_MANAGER_GENERAL

    Package Description: Interaction Center Management General Functions

    Parent Package: CRM_IC_MANAGER

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMS_ICMSYSTEM_PROPS - IC Manager Settings

  
  Overview:
  The SAP transaction code CRMS_ICMSYSTEM_PROPS - IC Manager Settings is used to configure the settings for the IC Manager in the SAP CRM system. It allows users to set up and maintain the IC Manager, which is a tool used to manage customer interactions. 
  
  Functionality: 
  The IC Manager Settings transaction code allows users to configure the settings for the IC Manager. This includes setting up the user interface, defining the data fields, and setting up the rules for how customer interactions are managed. Additionally, users can also set up notifications and alerts for when certain customer interactions occur. 
  
  Step-by-step How to Use: 
  1. Access the transaction code by entering “CRMS_ICMSYSTEM_PROPS” into the command field in SAP. 
  2. Select “Settings” from the menu bar at the top of the screen. 
  3. Select “User Interface” from the left-hand side menu. 
  4. Configure the user interface settings as desired. 
  5. Select “Data Fields” from the left-hand side menu. 
  6. Configure the data fields as desired. 
  7. Select “Rules” from the left-hand side menu. 
  8. Configure the rules for how customer interactions are managed as desired. 
  9. Select “Notifications” from the left-hand side menu. 
  10. Configure notifications and alerts as desired for when certain customer interactions occur. 
  11. Save your changes when finished configuring settings for IC Manager in SAP CRM system. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the settings available in this transaction code before making any changes, as incorrect settings can lead to errors or unexpected results when using IC Manager in SAP CRM system. Additionally, it is recommended that users test out any changes made before implementing them in a production environment to ensure that they are working correctly and as expected.