How to use CRMM_IC_MCM_CCLNK - Assign Profiles

SAP Transaction Code - Details

• Transaction Code: CRMM_IC_MCM_CCLNK

  Description: Assign Profiles

  Release: S/4HANA and ECC 6

  Menu Path:

  • Service > Interaction Center > Interaction Center WebClient > Administration > Communication Management Software > Assign Profiles

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: IC_CCS_COMMON

    Package Description: Interaction Center Communication Channels Service Common

    Parent Package: IC_CCS

  • Module/Component: CA-GTF-IC-CHA

    Description: Communication Channel

Smart SAP Assistant

• SAP Tcode: CRMM_IC_MCM_CCLNK - Assign Profiles

   to Contact Center Agents
  
  Overview: 
  CRMM_IC_MCM_CCLNK is a SAP transaction code used to assign profiles to contact center agents. It is part of the SAP CRM module and is used to manage customer relationships. 
  
  Functionality: 
  This transaction code allows users to assign profiles to contact center agents. This helps ensure that the agents have the necessary skills and knowledge to effectively handle customer inquiries. It also allows users to view and edit existing profiles, as well as create new ones. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMM_IC_MCM_CCLNK in the command field. 
  2. Select the profile you want to assign to the contact center agent. 
  3. Enter the name of the contact center agent in the “Agent” field. 
  4. Click “Save” to save your changes. 
  5. Click “Back” to return to the main screen. 
  
  Other Recommendations: 
  It is recommended that users review existing profiles before creating new ones, as this will help ensure that all necessary skills and knowledge are included in each profile. Additionally, users should regularly review assigned profiles and make any necessary changes or updates as needed.