How to use CRMD_SERV_PROFILE - Availability Times

CRMD_SERV_PROFILE - Overview

• Transaction Code: CRMD_SERV_PROFILE

  Description: Availability Times

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_SERVICE_CLOCKS

    Package Description: Calculate durations/thresholds between various events

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-BTX-BF

    Description: Basic Functions for Business Transactions

CRMD_SERV_PROFILE - Details

• SAP Tcode: CRMD_SERV_PROFILE - Availability Times

  
  Overview: 
  CRMD_SERV_PROFILE - Availability Times is a SAP transaction code used to define the availability times of service agents in the SAP CRM system. It allows users to set up and maintain the availability times of service agents, which can be used for scheduling and resource planning. 
  
  Functionality: 
  This transaction code enables users to define the availability times of service agents in the SAP CRM system. It allows users to set up and maintain the availability times of service agents, which can be used for scheduling and resource planning. The availability times are stored in the database and can be used for various purposes, such as resource planning, scheduling, and reporting. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMD_SERV_PROFILE - Availability Times in the command field. 
  2. Select the service agent whose availability times you want to define. 
  3. Enter the start date and end date for the availability period. 
  4. Enter the start time and end time for each day of the week that you want to define as available for this service agent. 
  5. Save your changes. 
  
  Other Recommendations: 
  It is recommended that users regularly review and update their service agent's availability times in order to ensure that they are up-to-date and accurate. Additionally, users should ensure that they are aware of any changes in their service agent's availability times so