How to use CRMC_SOC_CUST - Define Soc. Media Channels and Accts

SAP Transaction Code - Details

• Transaction Code: CRMC_SOC_CUST

  Description: Define Soc. Media Channels and Accts

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_SOC

    Package Description: CRM Social Media

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-IC-SMC

    Description: Social Media Cockpit in Interaction Center

Smart SAP Assistant

• SAP Tcode: CRMC_SOC_CUST - Define Soc. Media Channels and Accts

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  Overview:
  
  CRMC_SOC_CUST is an SAP transaction code used to define social media channels and accounts in the SAP system. This code allows users to create, maintain, and delete social media accounts and channels in the system. It also allows users to assign social media accounts to customers and contacts. 
  
  Functionality:
  
  CRMC_SOC_CUST provides users with the ability to create, maintain, and delete social media accounts and channels in the SAP system. It also allows users to assign social media accounts to customers and contacts. Additionally, it provides users with the ability to view and edit existing social media accounts and channels. 
  
  Step-by-step How to Use:
  
  1. To use CRMC_SOC_CUST, first open the transaction code in the SAP system. 
  2. Select “Create” from the menu bar at the top of the screen. 
  3. Enter the required information for the new social media account or channel, such as name, type, URL, etc. 
  4. Select “Save” to save the new account or channel. 
  5. To assign a social media account or channel to a customer or contact, select “Assign” from the menu bar at the top of the screen. 
  6. Enter the required information for the customer or contact, such as name, address, etc., and select “Save” to save the assignment. 
  7. To view or edit an existing social media account or channel, select “Display” from the menu bar at the top of the screen. 
  8. Enter the required information for the account or channel you wish to view or edit and select “Display” to view or edit it. 
  9. To delete an existing social media account or channel, select “Delete” from the menu bar at the top of the screen. 
  10. Enter the required information for the account or channel you wish to delete and select “Delete” to delete it from the system. 
  
  Other Recommendations:
  
  It is recommended that users familiarize themselves with all of CRMC_SOC_CUST's features before using it in order to ensure that they are using it correctly and efficiently. Additionally, users should ensure that all data entered into CRMC_SOC_CUST is accurate and up-to-date in order to ensure that all social media accounts and channels are properly maintained in the system.