How to use CRMC_SOC_CUST - Define Soc. Media Channels and Accts

CRMC_SOC_CUST - Overview

• Transaction Code: CRMC_SOC_CUST

  Description: Define Soc. Media Channels and Accts

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_SOC

    Package Description: CRM Social Media

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-IC-SMC

    Description: Social Media Cockpit in Interaction Center

CRMC_SOC_CUST - Details

• SAP Tcode: CRMC_SOC_CUST - Define Soc. Media Channels and Accts

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  Overview:
  
  CRMC_SOC_CUST is an SAP transaction code used to define social media channels and accounts in the SAP system. This code allows users to create, maintain, and delete social media accounts and channels in the system. It also allows users to assign social media accounts to customers and contacts. 
  
  Functionality:
  
  CRMC_SOC_CUST provides users with the ability to create, maintain, and delete social media accounts and channels in the SAP system. It also allows users to assign social media accounts to customers and contacts. Additionally, it provides users with the ability to view and edit existing social media accounts and channels. 
  
  Step-by-step How to Use:
  
  1. To use CRMC_SOC_CUST, first open the transaction code in the SAP system. 
  2. Select “Create” from the menu bar at the top of the screen. 
  3. Enter the required information for the new social media account or channel, such as name, type, URL, etc. 
  4. Select “Save” to save the new account or channel. 
  5. To assign a social media account or channel to a customer or contact, select “Assign” from the menu bar at the top of the screen. 
  6. Enter the required information for the customer or contact, such as name, address, etc., and select “Save” to save the assignment. 
  7. To view or edit an existing social media account or channel, select “Display” from the menu bar at the top