How to use CRMC_IC_TRACE - Activate activity tracing for agent

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_TRACE

  Description: Activate activity tracing for agent

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_CUSTOMIZING

    Package Description: CRM Interaction Center: Customizing

    Parent Package: CRM_IC

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_TRACE - Activate activity tracing for agent

  
  Overview:
  
  CRMC_IC_TRACE is an SAP transaction code used to activate activity tracing for agents. This transaction code is used to monitor the activities of agents in the Customer Relationship Management (CRM) system. It allows administrators to track the activities of agents and ensure that they are following the correct procedures. 
  
  Functionality:
  
  CRMC_IC_TRACE enables administrators to trace the activities of agents in the CRM system. It records all activities performed by agents, such as creating and editing customer records, sending emails, and making phone calls. This information can then be used to analyze agent performance and identify areas for improvement. 
  
  Step-by-step How to Use:
  
  1. Log into the SAP system using your user ID and password. 
  2. Enter transaction code CRMC_IC_TRACE in the command field. 
  3. Select “Activate Activity Tracing” from the menu. 
  4. Select the agent or group of agents you want to trace. 
  5. Select the type of activities you want to trace (e.g., emails, phone calls, etc.). 
  6. Click “Activate” to start tracing activities for the selected agent or group of agents. 
  7. Click “Save” to save your changes and exit the transaction code. 
  
  Other Recommendations:
  
  It is recommended that administrators regularly review the activity traces generated by CRMC_IC_TRACE in order to ensure that agents are following proper procedures and performing their duties efficiently. Additionally, administrators should use this transaction code to identify areas where additional training may be needed for agents in order to improve their performance.