How to use CRMC_CLM_STMAP - Call State Mapping

SAP Transaction Code - Details

• Transaction Code: CRMC_CLM_STMAP

  Description: Call State Mapping

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRMCIC_CLM_BO

    Package Description: Call List Management Business Objects

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-CIC-CAM

    Description: Campaign Execution

Smart SAP Assistant

• SAP Tcode: CRMC_CLM_STMAP - Call State Mapping

  
  Overview: 
  CRMC_CLM_STMAP is a SAP transaction code used to map call states in the SAP CRM system. It is used to define the different states of a call and how they are related to each other. This helps to ensure that all calls are handled in an efficient and consistent manner. 
  
  Functionality: 
  The CRMC_CLM_STMAP transaction code allows users to define the different states of a call, such as open, closed, or pending. It also allows users to define how these states are related to each other, such as which state should be the next one when a call is closed. This helps to ensure that all calls are handled in an efficient and consistent manner. 
  
  Step-by-step How to Use: 
  1. Access the CRMC_CLM_STMAP transaction code in the SAP system. 
  2. Select the “Call State Mapping” option from the menu. 
  3. Define the different states of a call, such as open, closed, or pending. 
  4. Define how these states are related to each other, such as which state should be the next one when a call is closed. 
  5. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is important to ensure that all calls are handled in an efficient and consistent manner by using the CRMC_CLM_STMAP transaction code. It is also recommended that users regularly review their call state mappings to ensure that they are up-to-date and accurate.