How to use CRMC_CLM_CTMAP - Calling Times Mapping

SAP Transaction Code - Details

• Transaction Code: CRMC_CLM_CTMAP

  Description: Calling Times Mapping

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRMCIC_CLM_BO

    Package Description: Call List Management Business Objects

    Parent Package: CRM_APPLICATION

  • Module/Component: CRM-CIC-CAM

    Description: Campaign Execution

Smart SAP Assistant

• SAP Tcode: CRMC_CLM_CTMAP - Calling Times Mapping

  
  Overview: 
  CRMC_CLM_CTMAP is an SAP transaction code used to maintain the mapping of calling times in the SAP CRM system. It is used to define the time frames in which customers can be contacted. 
  
  Functionality: 
  The CRMC_CLM_CTMAP transaction code allows users to define the time frames in which customers can be contacted. This includes defining the start and end times for each day of the week, as well as any holidays or other special days that should be excluded from the calling times. The transaction code also allows users to define different calling times for different customer groups, such as business customers or private customers. 
  
  Step-by-step How to Use: 
  1. Access the CRMC_CLM_CTMAP transaction code in SAP. 
  2. Select the customer group for which you want to define calling times. 
  3. Enter the start and end times for each day of the week, as well as any holidays or other special days that should be excluded from the calling times. 
  4. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is important to ensure that all customer groups have appropriate calling times defined, so that customers can be contacted at a convenient time for them. It is also important to regularly review and update the calling times, as customer preferences may change over time.