How to use CRMC_CIC_WSP0 - CIC Component Definition

SAP Transaction Code - Details

• Transaction Code: CRMC_CIC_WSP0

  Description: CIC Component Definition

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_CIC_COMPONENTS

    Package Description: Customer Interaction Center Components

    Parent Package: FI-CA

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CRMC_CIC_WSP0 - CIC Component Definition

  
  Overview: 
  CRMC_CIC_WSP0 is a SAP transaction code used to define components in the Customer Interaction Center (CIC). It is used to create and maintain the components of the CIC, such as the customer service application, the customer service agent, and the customer service supervisor. 
  
  Functionality: 
  The CRMC_CIC_WSP0 transaction code allows users to define components of the CIC, such as customer service applications, customer service agents, and customer service supervisors. It also allows users to assign roles and responsibilities to each component. Additionally, it allows users to configure settings for each component, such as access rights and user preferences. 
  
  Step-by-step How to Use: 
  1. Log into SAP using your user credentials. 
  2. Enter the transaction code CRMC_CIC_WSP0 in the command field. 
  3. Select the component you want to define from the list of available components. 
  4. Enter the necessary information for each component, such as roles and responsibilities, access rights, and user preferences. 
  5. Save your changes when you are finished. 
  
  Other Recommendations: 
  It is important to ensure that all components of the CIC are properly configured before they are used in production. Additionally, it is recommended that users regularly review their configurations to ensure that they are up-to-date with any changes or updates that have been made.