How to use CICY - CTI Administration

SAP Transaction Code - Details

• Transaction Code: CICY

  Description: CTI Administration

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMA

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICY - CTI Administration

  
  Overview:
  The SAP transaction code CICY - CTI Administration is used to configure and maintain the Computer Telephony Integration (CTI) system. It is used to set up and manage the CTI system, which allows for the integration of telephone systems with SAP applications. 
  
  Functionality: 
  The CICY - CTI Administration transaction code allows users to configure and maintain the CTI system. It enables users to set up and manage the integration of telephone systems with SAP applications. This includes setting up the CTI system, configuring the telephone system, and managing the integration of the two systems. 
  
  Step-by-step How to Use: 
  1. Log into SAP using your user ID and password. 
  2. Enter the transaction code CICY - CTI Administration in the command field. 
  3. The CTI Administration screen will appear. 
  4. Select the appropriate options from the menu to configure and maintain the CTI system. 
  5. Once you have completed your configuration, save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is important to note that only users with appropriate authorization can access this transaction code. Additionally, it is recommended that users familiarize themselves with the various options available in this transaction code before attempting to configure or maintain the CTI system.