How to use CICV - CTI Queue Maintenance

SAP Transaction Code - Details

• Transaction Code: CICV

  Description: CTI Queue Maintenance

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMA

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICV - CTI Queue Maintenance

  
  Overview:
  The SAP transaction code CICV - CTI Queue Maintenance is used to maintain the queues in the Computer Telephony Integration (CTI) system. This code allows users to create, modify, and delete queues in the CTI system. 
  
  Functionality: 
  The CICV - CTI Queue Maintenance transaction code allows users to manage queues in the CTI system. This includes creating new queues, modifying existing queues, and deleting queues. The code also allows users to assign agents to queues and set up queue priorities. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CICV - CTI Queue Maintenance into the SAP command field. 
  2. Select the queue you want to manage from the list of available queues. 
  3. Select the action you want to perform (create, modify, or delete). 
  4. Enter the necessary information for the action you selected (e.g., queue name, agent assignment, priority). 
  5. Click “Save” to save your changes. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the CICV - CTI Queue Maintenance transaction code before using it. This will ensure that users are able to use the code effectively and efficiently. Additionally, users should ensure that they have the necessary permissions to use this code before attempting to use it.