How to use CICL - CIC Profile Definition

SAP Transaction Code - Details

• Transaction Code: CICL

  Description: CIC Profile Definition

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CICB

    Package Description: Customer Interaction Center

    Parent Package: APPL

  • Module/Component: CS-CI

    Description: Customer Interaction

Smart SAP Assistant

• SAP Tcode: CICL - CIC Profile Definition

  
  Overview: 
  CICL is an SAP transaction code used to define CIC profiles. CIC stands for Customer Interaction Center, which is a customer service platform used to manage customer interactions. The CIC profile definition allows users to customize the CIC platform to their specific needs. 
  
  Functionality: 
  The CICL transaction code allows users to define and maintain CIC profiles. This includes setting up the profile name, assigning a profile type, and defining the profile parameters. The profile type determines the type of customer interaction that will be handled by the profile, such as phone calls, emails, or web chats. The profile parameters define how the customer interaction will be handled, such as routing rules and response times. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CICL in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the profile in the “Profile Name” field. 
  4. Select a profile type from the drop-down menu in the “Profile Type” field. 
  5. Enter any necessary parameters in the “Profile Parameters” field. 
  6. Click “Save” to save your changes. 
  7. Click “Activate” to activate your profile and make it available for use in the CIC platform. 
  
  Other Recommendations: 
  It is recommended that users test their profiles before activating them to ensure that they are configured correctly and functioning as expected. Additionally, users should regularly review their profiles and update them as needed to ensure that they are up-to-date with any changes in customer service needs or requirements.