How to use CICB - Detail Keys for Activities in CIC

CICB - Overview

• Transaction Code: CICB

  Description: Detail Keys for Activities in CIC

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

CICB - Details

• SAP Tcode: CICB - Detail Keys for Activities in CIC

  
  Overview: 
  The SAP transaction code CICB is used to display the detail keys for activities in the Customer Interaction Center (CIC). This code is used to view and maintain the detail keys for activities in the CIC. 
  
  Functionality: 
  The CICB transaction code allows users to view and maintain the detail keys for activities in the CIC. This includes creating, changing, and deleting detail keys. The detail keys are used to identify activities in the CIC, such as customer service requests, customer inquiries, and customer complaints. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CICB into the SAP command field. 
  2. Select the “Create” button to create a new detail key. 
  3. Enter the required information for the new detail key, such as a description and a category. 
  4. Select “Save” to save the new detail key. 
  5. To change an existing detail key, select it from the list of existing detail keys and then select “Change”. 
  6. Enter any changes that need to be made and then select “Save” to save the changes. 
  7. To delete an existing detail key, select it from the list of existing detail keys and then select “Delete”. 
  8. Confirm that you want to delete the detail key by selecting “Yes”. 
  9. Select “Back” to return to the main screen of the transaction code CICB. 
  
  Other Recommendations: 
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