How to use CACS_VIEWCALL - Call View Call

SAP Transaction Code - Details

• Transaction Code: CACS_VIEWCALL

  Description: Call View Call

  Release: S/4HANA and ECC 6

• • Program: CACS_VIEWCALL

    Screen: 1000

    Authorization Object:

  • Development Package: CACSCG

    Package Description: ICM: Customizing & Generation

    Parent Package: CACS00

  • Module/Component: ICM

    Description: Incentive and Commission Management (ICM)

Smart SAP Assistant

• SAP Tcode: CACS_VIEWCALL - Call View Call

  
  Overview: 
  The SAP transaction code CACS_VIEWCALL is used to view call details in the SAP system. It is a part of the Call Center Solution (CCS) module and is used to view and manage customer calls. 
  
  Functionality: 
  The CACS_VIEWCALL transaction code allows users to view call details such as the caller's name, phone number, and the time of the call. It also allows users to view the status of the call, such as whether it has been answered or not. Additionally, users can view the duration of the call and any notes that have been added to the call. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CACS_VIEWCALL in the command field. 
  2. Enter the customer's name or phone number in the search field. 
  3. Select the desired call from the list of results. 
  4. View the details of the call, such as its status, duration, and notes. 
  5. Make any necessary changes to the call details. 
  6. Save your changes and exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features of CACS_VIEWCALL before using it in order to ensure that they are able to use it effectively and efficiently. Additionally, users should ensure that they are familiar with all of the security settings associated with this transaction code in order to protect customer data from unauthorized access.