How to use CACS_CSI0018 - CSI Control: Activities

SAP Transaction Code - Details

• Transaction Code: CACS_CSI0018

  Description: CSI Control: Activities

  Release: S/4HANA and ECC 6

• • Program: BUSVIEWS

    Screen: 1000

    Authorization Object:

  • Development Package: CACSCC

    Package Description: ICM: Commission Case 'Light'

    Parent Package: CACS00

  • Module/Component: ICM

    Description: Incentive and Commission Management (ICM)

Smart SAP Assistant

• SAP Tcode: CACS_CSI0018 - CSI Control: Activities

  
  Overview: 
  CACS_CSI0018 is a SAP transaction code used to access the CSI Control Activities application. This application is part of the SAP Customer Service (CS) module and is used to manage customer service activities. 
  
  Functionality: 
  The CACS_CSI0018 transaction code allows users to view, create, and edit customer service activities. It also provides users with the ability to assign activities to specific users or groups, as well as track the progress of activities. Additionally, users can use this transaction code to generate reports on customer service activities. 
  
  Step-by-step How to Use: 
  1. Enter the CACS_CSI0018 transaction code in the SAP command field. 
  2. The CSI Control Activities application will open. 
  3. Use the navigation bar on the left side of the screen to access different functions within the application. 
  4. Use the search bar at the top of the screen to search for specific activities or customers. 
  5. Use the buttons at the top of the screen to create new activities, assign activities to users or groups, and generate reports. 
  6. When finished, use the logout button in the top right corner of the screen to exit the application. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features and functions available in this application before using it for any customer service activities. Additionally, users should ensure that all customer service activities are properly tracked and documented in order to ensure accurate reporting and analysis.