How to use CACS_CSD0004 - CSD Control: Sections

SAP Transaction Code - Details

• Transaction Code: CACS_CSD0004

  Description: CSD Control: Sections

  Release: S/4HANA and ECC 6

• • Program: BUSVIEWS

    Screen: 1000

    Authorization Object:

  • Development Package: CACSDO

    Package Description: ICM: Commission Document 'Light'

    Parent Package: CACS00

  • Module/Component: ICM

    Description: Incentive and Commission Management (ICM)

Smart SAP Assistant

• SAP Tcode: CACS_CSD0004 - CSD Control: Sections

  
  Overview:
  The SAP transaction code CACS_CSD0004 is used to control the sections of the Customer Service Desk (CSD). It is part of the Customer Service Desk (CSD) application, which is used to manage customer service requests. 
  
  Functionality: 
  This transaction code allows users to control the sections of the CSD. It enables users to create, edit, and delete sections in the CSD. It also allows users to assign roles and responsibilities to each section. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CACS_CSD0004 in the command field. 
  2. The CSD Control Sections screen will appear. 
  3. Select the “Create” button to create a new section. 
  4. Enter the name of the new section and assign roles and responsibilities to it. 
  5. Select “Save” to save your changes. 
  6. To edit an existing section, select it from the list and select “Edit”. 
  7. Make your changes and select “Save” to save them. 
  8. To delete a section, select it from the list and select “Delete”. 
  9. Confirm your selection by selecting “Yes” in the confirmation dialog box that appears. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the CSD application before using this transaction code, as it will help them understand how sections are organized and how they can be managed using this transaction code. Additionally, users should ensure that they have sufficient authorization before making any changes to sections in the CSD application.