How to use S_ALR_87001285 - IMG-Aktivität: CIC_V_CCMCTIADMIN

SAP Transaction Code - Details

• Transaction Code: S_ALR_87001285

  Description: IMG-Aktivität: CIC_V_CCMCTIADMIN

  Release: S/4HANA and ECC 6

• • Program: SAPLS_CUS_IMG_ACTIVITY

    Screen: 200

    Authorization Object:

  • Development Package: INSC

    Package Description: Application Development R/3 Plant Maintenance Customizing

    Parent Package: APPL

  • Module/Component: PM

    Description: Plant Maintenance

Smart SAP Assistant

• SAP Tcode: S_ALR_87001285 - IMG-Aktivität: CIC_V_CCMCTIADMIN

  _CIC0
  
  Overview: 
  S_ALR_87001285 is an SAP transaction code used to access the IMG Activity CIC_V_CCMCTIADMIN_CIC0. This activity is part of the SAP Customer Relationship Management (CRM) module and is used to configure the Call Center Management (CCM) Telephony Interface (TI). 
  
  Functionality: 
  The S_ALR_87001285 transaction code allows users to configure the CCM TI, which is used to integrate the SAP CRM system with a telephony system. This integration enables users to access customer data from the CRM system while on a call with a customer. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code S_ALR_87001285 into the command field in the SAP GUI. 
  2. The IMG Activity CIC_V_CCMCTIADMIN_CIC0 will be displayed. 
  3. Select the “Define Telephony System” option from the menu on the left side of the screen. 
  4. Enter the necessary information for your telephony system, such as IP address, port number, and user name. 
  5. Select “Save” to save your changes. 
  6. Select “Activate” to activate your changes and complete the configuration of your CCM TI. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the options available in this IMG Activity before making any changes to their CCM TI configuration. Additionally, it is important to test any changes made before activating them in order to ensure that they are working properly.