How to use CRM_ICI_TRACE - ICI-Trace-Anzeige und -Vergleich

SAP Transaction Code - Details

• Transaction Code: CRM_ICI_TRACE

  Description: ICI-Trace-Anzeige und -Vergleich

  Release: S/4HANA and ECC 6

  Menu Path:

  • Service > Interaction Center > Interaction Center WebClient > Utilities > Display Integrated Communication Interface Trace

• • Program: CRM_ICI_TRACE

    Screen: 1000

    Authorization Object:

  • Development Package: ICI_COMMON

    Package Description: Integrated Communication Interface Common

    Parent Package: ICI

  • Module/Component: CA-GTF-IC-CHA

    Description: Communication Channel

Smart SAP Assistant

• SAP Tcode: CRM_ICI_TRACE - ICI-Trace-Anzeige und -Vergleich

  
  Overview:
  The SAP transaction code CRM_ICI_TRACE is used to display and compare ICI traces. ICI traces are used to track the progress of an interaction between a customer and a company. This transaction code is used to view the trace data and compare it with other traces. 
  
  Functionality:
  CRM_ICI_TRACE allows users to view and compare ICI traces. It displays the trace data in a graphical format, which makes it easier to understand and analyze. The trace data can be filtered by date, time, user, and other criteria. The comparison feature allows users to compare two or more traces side-by-side. 
  
  Step-by-step How to Use:
  1. Enter the transaction code CRM_ICI_TRACE in the command field of the SAP GUI. 
  2. Select the trace you want to view or compare from the list of available traces. 
  3. Use the filter options to narrow down the list of traces. 
  4. Select the trace you want to view or compare and click “Display” or “Compare” respectively. 
  5. The trace data will be displayed in a graphical format for easy analysis and comparison. 
  
  Other Recommendations:
  It is recommended that users familiarize themselves with the different filter options available in CRM_ICI_TRACE before using it. This will help them quickly narrow down their search results and find the trace they are looking for more easily. Additionally, users should take advantage of the comparison feature when analyzing multiple traces at once.