How to use CRMC_IC_AUIGNCOM - Agent-Inbox - CRMC_IC_AUIGNCOM

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_AUIGNCOM

  Description: Agent-Inbox - CRMC_IC_AUIGNCOM

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: CRMC_IC_AUIGNCOM - Agent-Inbox - CRMC_IC_AUIGNCOM

  
  Overview: 
  CRMC_IC_AUIGNCOM is a SAP transaction code used to manage the Agent Universal Inbox (AUIB) in the SAP CRM system. It is used to assign tasks to agents and manage their workflows. 
  
  Functionality: 
  The CRMC_IC_AUIGNCOM transaction code allows users to assign tasks to agents, view their workflows, and manage their inboxes. It also allows users to create and manage queues, assign tasks to agents, and monitor the progress of tasks. 
  
  Step-by-step How to Use: 
  1. Log into the SAP CRM system using the CRMC_IC_AUIGNCOM transaction code. 
  2. Select the “Assign Tasks” option from the menu. 
  3. Select the agent you want to assign a task to from the list of available agents. 
  4. Enter the details of the task you want to assign and click “Save”. 
  5. The task will be assigned to the selected agent and will appear in their inbox. 
  6. To view the progress of a task, select “View Workflows” from the menu and select the task you want to view from the list of available tasks. 
  7. To manage an agent’s inbox, select “Manage Inboxes” from the menu and select the agent whose inbox you want to manage from the list of available agents. 
  8. You can then view, edit, or delete tasks in that agent’s inbox as needed. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features available in CRMC_IC_AUIGNCOM before using it for managing tasks and workflows in SAP CRM. Additionally, users should ensure that they have sufficient permissions before attempting to use this transaction code for managing tasks and workflows in SAP CRM.