How to use CICH - CTI Telephony Buttons

SAP Transaction Code - Details

• Transaction Code: CICH

  Description: CTI Telephony Buttons

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICH - CTI Telephony Buttons

  
  Overview: 
  The SAP transaction code CICH - CTI Telephony Buttons is used to configure the telephony buttons in the SAP system. It allows users to quickly access and use the telephony functions of the system. 
  
  Functionality: 
  The CICH - CTI Telephony Buttons transaction code enables users to configure the telephony buttons in the SAP system. This includes setting up the buttons for different functions such as making calls, transferring calls, and setting up conference calls. The transaction code also allows users to customize the buttons according to their preferences. 
  
  Step-by-step How to Use: 
  1. Access the CICH - CTI Telephony Buttons transaction code by entering it into the command field in the SAP system. 
  2. Select the “Telephony Buttons” tab and select the button you want to configure. 
  3. Enter the desired settings for the button and save your changes. 
  4. Repeat steps 2 and 3 for each button you want to configure. 
  5. Once all of your changes have been saved, you can exit out of the transaction code and start using your newly configured telephony buttons. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the available telephony functions before configuring their buttons. This will ensure that they are able to make full use of all of the features available in the SAP system. Additionally, users should regularly check for updates to ensure that their telephony buttons are up-to-date with any new features or changes that have been made in the system.