What is 'service level agreement' in SAP TM-ADP-CSL - Container Shipping Line?

service level agreement - Overview

• Component: TM-ADP-CSL

• Component Name: Container Shipping Line

• Description: The part of a service contract between two parties where a service is formally defined.

service level agreement - Details

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  Key Concepts: 
  A Service Level Agreement (SLA) is a contract between a Container Shipping Line (CSL) and a customer that outlines the services that the CSL will provide and the expected level of service. It is an agreement between two parties that outlines the services that will be provided, the expected level of service, and any penalties or rewards for meeting or exceeding the agreed-upon service levels. 
  
  How to use it: 
  The SLA should be used to define the services that will be provided by the CSL, as well as any penalties or rewards for meeting or exceeding the agreed-upon service levels. The SLA should also include any additional services that may be requested by the customer, such as additional tracking or reporting capabilities. The SLA should also include any additional fees or charges that may be incurred by the customer for using the CSL's services. 
  
  Tips & Tricks: 
  When creating an SLA, it is important to ensure that all parties understand and agree to all terms and conditions outlined in the agreement. It is also important to ensure that all parties are aware of any additional fees or charges that may be incurred by using the CSL's services. Additionally, it is important to ensure that all parties are aware of any penalties or rewards for meeting or exceeding the agreed-upon service levels. 
  
  Related Information: