What is SAP Premium Support in SAP (SV - Service)?

SAP Term: SAP Premium Support

• Component: SV

• Component Name: Service

• Description: Supports continued and effective business operations, building upon SAP SAP Standard Support by adding accelerated issues resolution through SLAs, annual IT assessments and action plans driven by a support advisorwho knows the customer landscape and functions as the single point of contact for all support-related topics. The SLA addresses corrective action and includes guaranteed response times for priority-one problems in one hour and corrective action, be ita fix, workaround, or action plan, within four hours. Support advisors can also help customers establish a Customer CompetenceCenter and obtain certification by SAP.

Smart SAP Assistant

• Key Concepts: 
  SAP Premium Support is a service offered by SAP that provides customers with access to a wide range of support services. The SV Service component of SAP Premium Support provides customers with access to a dedicated team of experts who can provide assistance with technical issues, product updates, and more. 
  
  How to use it: 
  To use the SV Service component of SAP Premium Support, customers must first purchase a subscription. Once the subscription is purchased, customers can contact the dedicated team of experts for assistance with any technical issues or product updates. The team will then provide guidance and support to help resolve the issue. 
  
  Tips & Tricks: 
  When using the SV Service component of SAP Premium Support, it is important to be as detailed as possible when describing the issue. This will help the team of experts provide more accurate and timely assistance. Additionally, it is important to keep track of any changes made to the system as this will help the team identify potential causes of the issue. 
  
  Related Information: 
  For more information about SAP Premium Support and its components, please visit the official SAP website at www.sap.com/premium-support. Additionally, customers can contact their local SAP representative for more information about purchasing a subscription and accessing the SV Service component.