What is 'Resolve and Dispatch Incidents' in SAP SV-SMG - Solution Manager?

Resolve and Dispatch Incidents - Overview

• Component: SV-SMG

• Component Name: Solution Manager

• Description: Name of SAP Fiori app

Resolve and Dispatch Incidents - Details

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  Key Concepts: 
  Resolve and Dispatch Incidents is a feature of the SAP Solution Manager component SV-SMG. It allows users to quickly and efficiently manage incidents, such as service requests, problems, and changes. This feature provides a central repository for all incident-related information, allowing users to easily access and manage incidents. It also provides a workflow for incident resolution, allowing users to quickly identify and resolve incidents. 
  
  How to use it: 
  To use the Resolve and Dispatch Incidents feature, users must first create an incident in the SAP Solution Manager. Once the incident is created, users can assign it to a responsible user or group. The responsible user or group can then access the incident in the Resolve and Dispatch Incidents feature. From there, they can view all related information, such as the incident description, assigned user or group, and any related documents. They can also assign tasks to other users or groups, track progress on tasks, and update the status of the incident. 
  
  Tips & Tricks: 
  When using the Resolve and Dispatch Incidents feature, it is important to keep track of all related information. This includes any documents or tasks that are associated with the incident. Additionally, it is important to keep track of the status of each task so that progress can be monitored. Finally, it is important to ensure that all tasks are