What is Customer Competence Center in SAP SV-SMG - Solution Manager?

SAP Term: Customer Competence Center

• Component: SV-SMG

• Component Name: Solution Manager

• Description: The customers who have signed a value contract set up a Customer Competence Center CCC in their organization. SAP supports the implementation and operation of R/3 in the group, through direct partnership with the CCC. The CCC is the first point of contact for all customers covered by the value contract; it handles every question and problem pertaining to SAP, SAP's software and the use of that software. The basic functions of the CCC are: Creating and running a first-level Support Desk or Help Desk Internal marketing Coordinating development requirements Processing and handling the contract with SAP. CCCs also tend to take care of functions such as performing projects andimplementations: supporting the optimization of business processes, technical support, information services, project team training and user training.

Smart SAP Assistant

• Key Concepts: 
  The Customer Competence Center (CCC) is a component of the SAP Solution Manager that provides customers with a comprehensive set of tools and resources to help them manage their SAP solutions. The CCC provides customers with access to a wide range of services, including technical support, training, and consulting. It also provides customers with access to the latest SAP software updates and patches. 
  
  How to use it: 
  The CCC can be accessed through the SAP Solution Manager portal. Once logged in, customers can access the CCC's various services, such as technical support, training, and consulting. Customers can also access the latest software updates and patches. 
  
  Tips & Tricks: 
  It is important to keep up-to-date with the latest software updates and patches available through the CCC. This will ensure that customers are using the most up-to-date version of their SAP solutions. Additionally, customers should take advantage of the training and consulting services offered by the CCC to ensure they are getting the most out of their SAP solutions. 
  
  Related Information: 
  For more information about the Customer Competence Center, please visit the SAP Solution Manager website at https://www.sap.com/products/solution-manager.html. Additionally, customers can contact their local SAP representative for more information about the CCC and its services.