What is Application Incident Management in SAP SV-SMG-SUP - Service Desk?

SAP Term: Application Incident Management

• Component: SV-SMG-SUP

• Component Name: Service Desk

• Description: ALM process that enables centralized and common incident and issue message processing on multiple organization levels, and offers a communication channel with all relevant stakeholders of an incident. The process includes business user, SAP experts at the customer site, SAP Service & Support and Partner Support employees. It is integrated in all ALM processes of SAP Solution Manager and in any SAP Business Suite solution. It can be connected to a non-SAP help desk application. Includes follow-up activities such as knowledge research, root cause analysis, or change management.

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• Key Concepts: 
  Application Incident Management is a component of the SAP Service Desk that helps to manage incidents related to applications. It provides a central platform for users to report, track, and resolve application-related incidents. It also allows users to monitor the progress of incidents and take corrective action when necessary. 
  
  How to use it: 
  Application Incident Management can be used to create, track, and resolve application-related incidents. It provides a central platform for users to report, track, and resolve application-related incidents. It also allows users to monitor the progress of incidents and take corrective action when necessary. 
  
  Tips & Tricks: 
  When using Application Incident Management, it is important to ensure that all relevant information is included in the incident report. This includes details such as the application name, version number, and any other relevant information that may help in resolving the incident. Additionally, it is important to keep track of all changes made to the incident report in order to ensure that all changes are properly documented. 
  
  Related Information: 
  Application Incident Management is part of the SAP Service Desk suite of products. Other components of the SAP Service Desk include Change Request Management, Problem Management, and Knowledge Management. Additionally, Application Incident Management can be integrated with other SAP products such as SAP Solution Manager and SAP Business Suite.