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Component: SV-SMG-CM
Component Name: Change Request Management
Description: A scenario of SAP Solution Manager that supports ongoing software and configuration changes via a workflow.
Key Concepts: Change Request Management (CRM) is a component of SAP software that enables users to manage and track changes to their business processes. It provides a centralized system for tracking and managing changes, allowing users to quickly identify and address any issues that arise. It also allows users to easily communicate changes to other stakeholders, ensuring that everyone is on the same page. How to use it: To use Change Request Management, users must first create a change request. This can be done by entering the details of the change into the system, such as the type of change, the affected objects, and any other relevant information. Once the change request is created, it can be assigned to a responsible user or team for review and approval. Once approved, the change can be implemented in the system. Tips & Tricks: When creating a change request, it is important to provide as much detail as possible. This will help ensure that all stakeholders are aware of the changes being made and can provide feedback if necessary. Additionally, it is important to keep track of all changes made in the system so that any issues can be quickly identified and addressed. Related Information: Change Request Management is part of SAP's Service Management Suite (SMS). Other components of SMS include Service Level Management (SLM), Incident Management (IM), and Problem Management (PM). These components work together to provide a comprehensive solution for managing service-related processes.