What is service level objective in SAP (SV-CLM - SAP Cloud Application Lifecycle Management)?

SAP Term: service level objective

• Component: SV-CLM

• Component Name: SAP Cloud Application Lifecycle Management

• Description: SAP Cloud ALM The targeted availability of a cloud service or technical system, which is used to evaluate the availability of a business service, measured by a set of criteria or service level indicators. The service level objective is typically expressed as a percentage over a period of time.

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• Key Concepts: 
  Service Level Objectives (SLOs) are a set of performance goals that are used to measure the quality of service provided by a cloud application. SLOs are typically expressed as a percentage of time that the application is available and functioning correctly. They are used to ensure that the application meets the customer's expectations and is able to provide the desired level of service. 
  
  How to use it: 
  In SAP Cloud Application Lifecycle Management (SV-CLM), Service Level Objectives (SLOs) are used to measure the performance of an application. The SLOs are set by the customer and can be used to track the availability and reliability of the application over time. The SLOs can also be used to identify areas where improvements can be made in order to better meet customer expectations. 
  
  Tips & Tricks: 
  When setting Service Level Objectives (SLOs) for an application, it is important to consider the customer's needs and expectations. It is also important to ensure that the SLOs are realistic and achievable. Additionally, it is important to regularly review and update the SLOs in order to ensure that they remain relevant and up-to-date. 
  
  Related Information: 
  For more information on Service Level Objectives (SLOs) in SAP Cloud Application Lifecycle Management (SV-CLM), please refer to the official SAP documentation: https://help.sap.com/viewer/product/SAP_CLM/Cloud/en-US