What is 'Warranties' in SAP SRD-CRM - CRM-Customer Relationship Management?

Warranties - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A work center view where you can look at and maintain warranties.

Warranties - Details

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  Key Concepts: 
  Warranties are a type of agreement between a customer and a vendor that provides the customer with certain rights and protections in the event of a product or service failure. In SAP Customer Relationship Management (CRM), warranties are used to track and manage customer service requests related to product or service failures. 
  
  How to use it: 
  In SAP CRM, warranties can be used to track customer service requests related to product or service failures. When a customer contacts the vendor with a complaint, the vendor can create a warranty request in SAP CRM. This request will include information about the customer, the product or service, and the complaint. The warranty request can then be tracked and managed in SAP CRM until it is resolved. 
  
  Tips & Tricks: 
  When creating a warranty request in SAP CRM, it is important to include as much detail as possible about the customer, the product or service, and the complaint. This will help ensure that the warranty request is tracked and managed properly in SAP CRM. 
  
  Related Information: 
  For more information about warranties in SAP CRM, please refer to the SAP Help Portal at https://help.sap.com/viewer/product/CRM/7.0/en-US.