What is 'visiting hours' in SAP SRD-CRM - CRM-Customer Relationship Management?

visiting hours - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The times available for an onsite visit.

visiting hours - Details

• 
  Key Concepts: 
  Visiting hours in SAP Customer Relationship Management (CRM) are the times when customers are allowed to visit a business or organization. Visiting hours are typically set by the business or organization and can be used to control customer access to the premises. 
  
  How to use it: 
  In SAP CRM, visiting hours can be set up in the system by creating a “visiting hours” record. This record can be used to define the days and times when customers are allowed to visit the premises. The record can also be used to define any special rules or restrictions that apply during visiting hours. 
  
  Tips & Tricks: 
  When setting up visiting hours in SAP CRM, it is important to consider the needs of both customers and staff. For example, if a business has limited staff resources, it may be beneficial to set shorter visiting hours so that staff can focus on other tasks during off-hours. 
  
  Related Information: 
  Visiting hours in SAP CRM are related to other features such as customer service levels and customer access rights. These features can be used to control customer access to the premises and ensure that customers receive the best possible service.