What is under-delivery in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: under-delivery

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: An occurrence when a supplier delivers fewer materials or performs fewer services than were ordered.

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• Key Concepts: 
  Under-delivery in SAP Customer Relationship Management (CRM) is a situation where the customer receives fewer goods or services than what was ordered. This can occur due to a variety of reasons, such as a shortage of materials, incorrect order processing, or a lack of available resources. 
  
  How to use it: 
  Under-delivery in SAP CRM is managed through the Sales Order Management (SOM) module. This module allows users to track and manage orders, including under-deliveries. The SOM module also allows users to create and manage credit memos for customers who have received an under-delivery. 
  
  Tips & Tricks: 
  When dealing with an under-delivery, it is important to communicate with the customer as soon as possible. This will help ensure that the customer is aware of the situation and can take appropriate action. Additionally, it is important to document all communication with the customer in order to avoid any potential disputes. 
  
  Related Information: 
  For more information on under-delivery in SAP CRM, please refer to the official SAP documentation on Sales Order Management (SOM). Additionally, there are many online resources available that provide helpful tips and tricks for managing under-deliveries in SAP CRM.