What is 'Third-Party Repair' in SAP SRD-CRM - CRM-Customer Relationship Management?

Third-Party Repair - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A scenario where a repair is not executed by the company who accepts the repair order but by an external supplier. The defective device is sent to the repair center of the external supplier and returned to the customer when the repair is completed.

Third-Party Repair - Details

• 
  Key Concepts: 
  Third-Party Repair is a service provided by SAP that allows customers to outsource the repair of their products to a third-party vendor. This service is part of the SRD-CRM (Customer Relationship Management) component of SAP. It enables customers to manage their repair process more efficiently and cost-effectively. 
  
  How to use it: 
  To use Third-Party Repair, customers must first register with SAP and provide details about their product and repair needs. Once registered, customers can then select a third-party vendor from the list of approved vendors provided by SAP. The customer can then submit their repair request to the vendor, who will then provide an estimate for the repair cost. Once the customer approves the estimate, the vendor will begin the repair process. 
  
  Tips & Tricks: 
  When selecting a third-party vendor for Third-Party Repair, it is important to consider factors such as cost, turnaround time, and quality of service. It is also important to ensure that the vendor is certified by SAP and has experience in repairing the specific product in question. 
  
  Related Information: 
  For more information about Third-Party Repair, please visit the SAP website at https://www.sap.com/products/third-party-repair.html.