What is service response reports in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: service response reports

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Describes the root cause of a customer's problem and the detailed actions taken by, for example, a service engineer to remedy it.

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• Key Concepts: 
  Service response reports are a type of report generated by SAP Customer Relationship Management (CRM) that provide an overview of customer service activities. The report includes information such as the number of service requests, the average response time, and the number of service requests that were resolved. It also provides a breakdown of customer service activities by customer segment, product, and region. 
  
  How to Use It: 
  Service response reports can be used to measure the performance of customer service teams and identify areas for improvement. They can also be used to track customer satisfaction levels and identify trends in customer service activities. 
  
  Tips & Tricks: 
  When creating a service response report, it is important to ensure that all relevant data is included in the report. This includes information such as customer segment, product, and region. Additionally, it is important to ensure that the report is updated regularly so that it reflects the most up-to-date information. 
  
  Related Information: 
  For more information on service response reports, please refer to the SAP CRM documentation. Additionally, there are several online resources available that provide tips and best practices for creating and using service response reports.