What is 'Service Order Statistics' in SAP SRD-CRM - CRM-Customer Relationship Management?

Service Order Statistics - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows the number of incoming service orders for a selected service, including the total number and the number under warranty.

Service Order Statistics - Details

• 
  Key Concepts: 
  Service Order Statistics is a component of SAP Customer Relationship Management (CRM) that provides an overview of service orders and their status. It allows users to view the number of service orders created, the number of service orders completed, and the average time taken to complete service orders. It also provides a graphical representation of the data, allowing users to quickly identify trends and patterns in service order performance. 
  
  How to use it: 
  To access Service Order Statistics, users must first log into their SAP CRM system. Once logged in, they can navigate to the Service Order Statistics page by selecting the “Service Orders” tab from the main menu. From there, they can view the number of service orders created, completed, and average time taken to complete them. They can also view a graphical representation of the data by selecting the “Graph” tab. 
  
  Tips & Tricks: 
  When viewing Service Order Statistics, users should pay attention to any trends or patterns that may be present in the data. This can help them identify areas where service order performance could be improved. Additionally, users should take note of any changes in performance over time, as this can help them identify any potential issues or problems that may be affecting service order completion times. 
  
  Related Information: 
  For more information on Service Order Statistics, users can refer