What is service history in SAP (SRD-CRM - CRM-Customer Relationship Management)?

SAP Term: service history

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A record of all services provided to a customer during a specified time period.

Smart SAP Assistant

• Key Concepts: 
  Service history is a feature of SAP Customer Relationship Management (CRM) that allows users to track and store information about customer service interactions. This includes details such as the date and time of the interaction, the customer’s contact information, and the type of service provided. Service history also stores notes about the interaction, such as any problems that were encountered or solutions that were provided. 
  
  How to use it: 
  To use service history, users must first create a customer record in SAP CRM. This record should include all relevant contact information for the customer, such as their name, address, and phone number. Once the customer record is created, users can begin to log service interactions with that customer. This can be done by selecting the “Service History” tab in the customer record and entering details about the interaction. 
  
  Tips & Tricks: 
  When entering service history information, it is important to be as detailed as possible. This will help ensure that all relevant information is captured and stored for future reference. Additionally, it is important to keep track of any changes made to a customer’s record over time. This will help ensure that all interactions are accurately recorded and tracked. 
  
  Related Information: 
  For more information on service history in SAP CRM, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM/7.0/en-US/f3d8f9a2b6c14e8a9f3d7c2b5f9e4d1a.html