What is service category in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: service category

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The classification of different types of service inquiries. Examples are product problem and information request. The category can determine responsibilities and service levels.

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• Key Concepts: 
  Service category is a term used in SAP Customer Relationship Management (CRM) to refer to a group of services that are related to each other. It is used to organize services into categories for easier management and tracking. For example, a service category could be “IT Services” and all IT-related services would be grouped under this category. 
  
  How to use it: 
  In SAP CRM, service categories are used to organize services into groups for easier management and tracking. To create a service category, go to the “Service Categories” tab in the CRM system and click “Create”. Enter the name of the service category and select the parent category (if applicable). Then, add the services that should be included in this category. 
  
  Tips & Tricks: 
  When creating service categories, it is important to think about how they will be used in the future. Consider creating categories that are broad enough to encompass all related services, but not so broad that they become unmanageable. It is also important to consider how the categories will be used for reporting purposes. 
  
  Related Information: 
  For more information on service categories in SAP CRM, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM/7.0/en-US/f3d9f8a2b6c14e8a9f3d7c2b5f9e4d1a.html