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Component: SRD-CRM
Component Name: CRM-Customer Relationship Management
Description: A manager of several sales departments or teams of sales employees. A senior sales manager is responsible for planning strategic and operational sales targets and budgets, observing the market and competitors, and for ensuring special customers are treated accordingly.
Key Concepts: A Senior Sales Manager is a role within the SAP Customer Relationship Management (CRM) component. This role is responsible for managing the sales process, from lead generation to customer service. They are responsible for developing and executing strategies to increase sales, as well as managing customer relationships. How to Use It: The Senior Sales Manager role is responsible for overseeing the entire sales process, from lead generation to customer service. They are responsible for developing and executing strategies to increase sales, as well as managing customer relationships. They must be able to identify potential customers, develop relationships with them, and close deals. They must also be able to analyze customer data and develop strategies to increase sales. Tips & Tricks: When working as a Senior Sales Manager, it is important to stay organized and keep track of all customer data. It is also important to stay up-to-date on industry trends and changes in order to develop effective strategies. Additionally, it is important to have strong communication skills in order to effectively manage customer relationships. Related Information: The SAP CRM component also includes other roles such as Account Managers, Business Analysts, and Customer Service Representatives. These roles are responsible for different aspects of the sales process, such as lead generation, customer service, and data analysis. Additionally, there are other components within SAP that can be used in conjunction with CRM, such as SAP ERP and SAP HANA.