What is restocking fee in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: restocking fee

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A fee charged to a customer to cover the cost of returning a good to stock.

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• Key Concepts: 
  A restocking fee is a charge that is applied when a customer returns an item to a store. This fee is used to cover the cost of restocking the item and is typically a percentage of the original purchase price. In SAP Customer Relationship Management (CRM), restocking fees are used to track and manage customer returns. 
  
  How to use it: 
  In SAP CRM, restocking fees can be set up in the system and applied to customer returns. The fee can be set up as a percentage of the original purchase price or as a fixed amount. The fee can also be adjusted based on the type of product being returned. 
  
  Tips & Tricks: 
  When setting up restocking fees in SAP CRM, it is important to consider the impact that the fee will have on customer satisfaction. A high restocking fee may discourage customers from returning items, while a low fee may encourage customers to return items more often. 
  
  Related Information: 
  Restocking fees are just one way that businesses can manage customer returns in SAP CRM. Other features such as return policies, return labels, and return tracking can also be used to manage customer returns.