What is 'Request-to-Resolve' in SAP SRD-CRM - CRM-Customer Relationship Management?

Request-to-Resolve - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A scenario that enables your service department to provide customer service and support to prospects and existing customers.

Request-to-Resolve - Details

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  Key Concepts: 
  Request-to-Resolve (R2R) is a component of SAP Customer Relationship Management (CRM) that enables customers to submit service requests and receive timely resolutions. It is a web-based application that allows customers to submit service requests, track their progress, and receive timely resolutions. The application also provides customers with the ability to view their service history and access related information. 
  
  How to use it: 
  To use Request-to-Resolve, customers must first create an account on the SAP CRM portal. Once logged in, customers can submit service requests by filling out the appropriate form. The form includes fields for the customer’s contact information, the type of service request, and any additional information that may be necessary. Once the form is submitted, the customer will receive a confirmation email with a tracking number for their request. 
  The customer can then track the progress of their request by logging into their account and viewing the status of their request. If the customer has any questions or concerns about their request, they can contact SAP Customer Support for assistance. 
  
  Tips & Tricks: 
  When submitting a service request, it is important to provide as much detail as possible in order to ensure that your request is handled quickly and accurately. Additionally, it is important to keep track of your tracking number so that you can easily access your request at any