What is 'quantity return rate' in SAP SRD-CRM - CRM-Customer Relationship Management?

quantity return rate - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The quantity of returns divided by the quantity of incoming orders expressed as a percentage.

quantity return rate - Details

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  Key Concepts: 
  Quantity return rate is a metric used in SAP Customer Relationship Management (CRM) to measure the number of products returned by customers compared to the total number of products sold. It is used to track customer satisfaction and identify areas where improvements can be made. 
  
  How to use it: 
  The quantity return rate can be calculated by dividing the number of products returned by customers by the total number of products sold. This metric can be used to track customer satisfaction over time and identify areas where improvements can be made. 
  
  Tips & Tricks: 
  It is important to track the quantity return rate over time in order to identify trends and make improvements. Additionally, it is important to compare the quantity return rate with other metrics such as customer satisfaction scores in order to get a better understanding of customer experience. 
  
  Related Information: 
  The quantity return rate is related to other metrics such as customer satisfaction scores, customer loyalty, and customer retention rates. Additionally, it is important to consider other factors such as product quality, customer service, and pricing when evaluating customer satisfaction.