What is 'over-delivery' in SAP SRD-CRM - CRM-Customer Relationship Management?

over-delivery - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: An occurrence when a supplier delivers more materials or performs more services than were ordered.

over-delivery - Details

• 
  Key Concepts: 
  Over-delivery in SAP Customer Relationship Management (CRM) is a process that allows customers to receive more than the quantity of goods or services they ordered. This is done to ensure that customers receive the full amount of goods or services they need, even if the exact quantity they requested is not available. 
  
  How to use it: 
  In SAP CRM, over-delivery can be enabled by setting up a delivery rule in the system. This rule will allow the system to automatically add additional items to an order if the exact quantity requested is not available. The additional items will be added to the order and the customer will be charged for them. 
  
  Tips & Tricks: 
  When setting up an over-delivery rule in SAP CRM, it is important to ensure that the additional items added to an order are of the same quality as the original items requested. This will ensure that customers receive a consistent product and are not disappointed with their purchase. 
  
  Related Information: 
  Over-delivery is a common practice in many industries, including retail, manufacturing, and logistics. It is important for businesses to understand how over-delivery works in order to ensure that their customers are satisfied with their purchases. Additionally, businesses should consider implementing an over-delivery rule in their SAP CRM system in order to provide their customers with a consistent product experience.