What is 'Open Documents' in SAP SRD-CRM - CRM-Customer Relationship Management?

Open Documents - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that shows the open invoices and credit memos and gives an indication of how many invoices and credit memos are not yet posted.

Open Documents - Details

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  Key Concepts: 
  Open Documents are documents that are stored in the SAP system and can be accessed by users. They are used to store customer information, such as contact details, orders, and invoices. They can also be used to store documents related to customer service, such as complaints and feedback. 
  
  How to use it: 
  Open Documents can be accessed by users through the SAP system. To access an Open Document, users must first log into the system and then navigate to the Open Documents tab. From there, they can search for the document they need and view its contents. 
  
  Tips & Tricks: 
  When using Open Documents, it is important to keep track of which documents have been accessed and when. This will help ensure that all documents are up-to-date and that no important information is missed. Additionally, it is important to keep all documents organized so that they can be easily found when needed. 
  
  Related Information: 
  Open Documents are part of the SAP Customer Relationship Management (CRM) module. Other components of this module include customer segmentation, customer service management, and sales force automation. Additionally, Open Documents can be integrated with other SAP modules such as Financials and Logistics for a more comprehensive view of customer data.