What is metric in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: metric

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A standard of measurement used to track progress.

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• Key Concepts: 
  A metric is a measure of performance used to track and evaluate the success of a business process or activity. In SAP CRM, metrics are used to measure customer satisfaction, customer loyalty, and customer retention. Metrics can also be used to measure the effectiveness of marketing campaigns, sales activities, and customer service initiatives. 
  
  How to use it: 
  Metrics can be used to track the performance of a business process or activity over time. For example, in SAP CRM, metrics can be used to measure customer satisfaction, customer loyalty, and customer retention. Metrics can also be used to measure the effectiveness of marketing campaigns, sales activities, and customer service initiatives. 
  
  Tips & Tricks: 
  When setting up metrics in SAP CRM, it is important to ensure that the metrics are relevant to the business process or activity being measured. Additionally, it is important to ensure that the metrics are measurable and that they provide meaningful insights into the performance of the business process or activity. 
  
  Related Information: 
  For more information on setting up metrics in SAP CRM, please refer to the SAP Help Portal. Additionally, there are many online resources available that provide guidance on setting up metrics in SAP CRM.