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Component: SRD-CRM
Component Name: CRM-Customer Relationship Management
Description: A scenario in which products are made upon receipt of an order from a customer.
Key Concepts: Make-to-Order (MTO) is a production process in which a customer order triggers the production of a unique product. This process is used in SAP Customer Relationship Management (CRM) to manage customer orders and ensure that the customer receives the exact product they requested. How to use it: In SAP CRM, Make-to-Order is used to manage customer orders. When a customer places an order, the system will create a unique product based on the customer’s specifications. The system will then track the order from start to finish, ensuring that the customer receives the exact product they requested. Tips & Tricks: When using Make-to-Order in SAP CRM, it is important to ensure that all customer specifications are accurately captured and tracked throughout the process. This will help ensure that the customer receives the exact product they requested. Related Information: Make-to-Order is just one of many production processes available in SAP CRM. Other processes include Make-to-Stock, Assemble-to-Order, and Configure-to-Order. Each of these processes has its own advantages and disadvantages, so it is important to understand which process best fits your business needs before implementing it in SAP CRM.