What is knowledge engineer in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: knowledge engineer

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: An employee who is responsible for maintaining the knowledge base.

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• Key Concepts: 
  A knowledge engineer is a professional who works with SAP software to create and maintain knowledge bases. Knowledge bases are collections of information that can be used to help automate processes, improve customer service, and provide insights into customer behavior. Knowledge engineers use a variety of tools and techniques to create and maintain these knowledge bases.
  
  How to Use It: 
  Knowledge engineers use SAP software to create and maintain knowledge bases. This includes creating rules, setting up data sources, and creating reports. Knowledge engineers also use the software to analyze customer data and identify trends. They can then use this information to create more effective customer service strategies.
  
  Tips & Tricks: 
  When creating a knowledge base, it is important to ensure that the data is accurate and up-to-date. Knowledge engineers should also be aware of any changes in customer behavior or preferences that could affect the accuracy of the knowledge base. Additionally, it is important to keep the knowledge base organized so that it can be easily accessed and updated when needed.
  
  Related Information: 
  SAP offers a variety of tools and resources for knowledge engineers, including tutorials, webinars, and online courses. Additionally, there are many third-party vendors that offer services related to knowledge engineering for SAP software.