What is 'incident category' in SAP SRD-CRM - CRM-Customer Relationship Management?

incident category - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A category that is used to categorize an individual incident described in a service transaction. It can be used as a criterium in helping to resolve an incident.

incident category - Details

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  Key Concepts: 
  Incident category is a classification of incidents in SAP Customer Relationship Management (CRM). It is used to categorize and prioritize incidents based on their severity and urgency. The categories range from low to high priority, and can be customized to fit the needs of the organization. 
  
  How to use it: 
  When creating an incident in SAP CRM, the user must select an incident category. This will determine the priority of the incident and how it is handled by the system. The categories can be customized to fit the organization's needs, such as adding new categories or changing existing ones. 
  
  Tips & Tricks: 
  When selecting an incident category, it is important to consider the severity and urgency of the issue. This will help ensure that the incident is handled in a timely manner and that it is given the appropriate priority. 
  
  Related Information: 
  For more information on incident categories in SAP CRM, please refer to the official SAP documentation.