What is Estimation Versus Actual Service Analysis in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Estimation Versus Actual Service Analysis

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A report that compares planned values in a service order with actual values when the service order is confirmed.

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• Key Concepts: 
  Estimation Versus Actual Service Analysis is a component of SAP Customer Relationship Management (CRM) that allows users to compare estimated service times with actual service times. This helps to identify areas of improvement and ensure that customer service is meeting expectations. It also provides insights into customer satisfaction and helps to identify areas where service can be improved. 
  
  How to Use it: 
  To use Estimation Versus Actual Service Analysis, users must first enter estimated service times for each customer service task. These estimates can be based on historical data or industry standards. Once the estimated service times have been entered, the system will compare them to the actual service times for each task. This comparison will provide insights into how well customer service is meeting expectations and where improvements can be made. 
  
  Tips & Tricks: 
  When entering estimated service times, it is important to ensure that they are realistic and achievable. If the estimates are too low, it may lead to customer dissatisfaction as tasks are not completed in a timely manner. On the other hand, if the estimates are too high, it may lead to unnecessary delays in completing tasks and could result in customer frustration. 
  
  Related Information: 
  Estimation Versus Actual Service Analysis is just one component of SAP Customer Relationship Management (CRM). Other components include Lead Management, Opportunity Management, and Contact Management. All of these components work together to provide a comprehensive view of customer relationships and help businesses improve their customer service.